Frequently asked questions

Categories

The basics

1. How does an Outside Escape work in more detail?
View the Outside Escape in more detail.

2. Do I need to make a reservation for a specific date and time?
A reservation is not needed, start the Outside Escape anytime you like. After ordering, you will receive an e-mail with all necessary information.

3. With how many people can we play?
We recommend with two to four players. More than four is possible, but not necessarliy more fun while solving the riddles. It’s probably better to split up in several teams. Please order one access code per team.

4. What do I need to do an Outside Escape?
You need:

  • a mobile phone (smartphone) with a data plan;
  • pen and paper can be useful, but are not necessary.

After ordering you will receive a link and an access code, start the Outside Escape directly from your mobile phone. It’s not possible to pre-load the Outside Escape.

5. How long will it take?
In average about 2 hours, depending on how fast you are solving the riddles. The length of the route is about 2,5 kilometres (= about 1,5 miles).
Don’t hesitate to stop for a drink along the way, there is no time limit.

6. For which ages is the Outside Escape appropiate?
For every route the difficulty of riddles are given, between 2 and 5 stars. Because of the difficulty level we recommend the Outside Escape for ages starting at 12 years (2 or 3 stars) or at 15 (4 of 5 stars). The Outside Escape can also be fun and challening for younger children, if accompanied by at least one adult.

7. Is the Outside Escape accessible by wheel chair?
Most of the routes are wheelchair friendly, unfortunately not all of them. Please check our website, you can tell by the special icon next to the route.

8. Can we stop for a break along the way?
Yes, you can, there is no time limit, and most of the times you will pass plenty of bars and restaurants.

9. Are the routes available in other languages?
All of our routes are available in Dutch. About half of the Outside Escapes are also available in English. Check our site to see which ones they are, you can tell by the flags at the route. Some of our routes are available in German.
Unfortunately, other languages are not yet available at the moment.

10. Do I need a data plan for my mobile phone during the Outside Escape?
All information is available online, so yes.

11. Do I need to install an app?
No installation is needed, all information is available online, all you need is your browser.

12. Is it possible to compete against one another?
Yes, each team receives points based on the correct answers, the number of clues used and so on.
At the end of the route you can view the scoreboard and compare your results with that of others.

13. Where are the start and finish of the route?
Start and finish are available on our website for each route. Please select a route or city, there you will see all basic information.

14. Can we play with multiple teams at the same time?
Yes, please order one Outside Escape for each team and agree that each team will leave about 5 minutes apart.

15. What are the prizes?
Only fame. The challenge is to get as close to the maximum number of points as possible, by answering all questions correctly in one go and not using any clues. At the end you can compare your results with that of others.

16. Does this help me to get to know the city better?
Yes, you will pass some of the highlights of the city center, as well as more hidden places.

17. We already know the city, is it still fun to play the Outside Escape?
Yes, the puzzles offer a lot of challenge and we regularly hear even locals say that they have discovered new places during the Outside Escape. In addition, the Outside Escape stimulates you to look around, it might surprise you.

18. What is the exact route?
Please take a look at the information for the specific Outside Escape to see description, including start and finish.

19. Can we play the Outside Escape with multiple phones at the same time?
Yes, that’s possible. However, only the first person using the access code will have the ability to view the score and to ask for clues.

20. Is it possible to get stuck if we can’t find the solution to a riddle?
No, you can always get the solution asking for clues.

21. What to do if my phone battery is empty during the game?
You can come back later and pick up where you left off. There is no time limit. You can also continue on another phone. For more information, see our chat.

22. How often can we play the Outside Escape?
You can play the Outside Escape once. But every city has its own story and riddles, so feel free to try one of the other Outside Escapes. We are available in almost 20 cities now.

Play with more than one team, in larger groups, team building

23. With how many players can we play the Outside Escape?
Play with up to 60 people. We recommend teams of two to four players. More than four is possible, but not necessarliy more fun while solving the riddles. It’s probably better to split up in several teams. Please order one access code per team.
There is no guidance, you will have to organize the teams yourself.
Leave a couple of minutes between every 2 or 3 teams before they leave. After that, the teams disperse on their own, as one team solves the riddles faster than the other teams.

24. Is there any guidance on site?
There is no guide. The teams can see all information on their mobile phones. You will have to organise the teams yourself, as well as provide them with all necessary information, like the link to the route and an access code. Those you will receive from us after ordering.

25. Are there any bars or restaurants in the vicinity?
Yes, the finish is always near bars or restaurants. And often there are plenty of opportunities to take a break along the way.

26. How do I order for larger groups?
You can order multiple access codes at the same time on our site. You need one access code per team of about 2 to 4 people. Of course, you may also send us a message.

27. Can I get an invoice?
Yes, you can. Please send us a message with all necessary information (name of the organisation, address, etc) and we will provide you with an invoice.

28. Is it possible to compete against one another?
Yes, each team receives points based on the correct answers, the number of clues used and so on.
At the end of the route you can view the scoreboard and compare your results with that of others.

Ordering

29. What are the costs?
Please look at our website for the prices per team of 2 to 4 people.

30. For how long remains the access code valid?
The access code stays valid for at least 3 months.

31. What are the available paying methods?
You can pay via iDEAL, credit card, PayPall, Bancontact or SOFORT Banking. Companies can also order by invoice.

32. How do I order?
Select one of the routes on our website, place your order from there. You can order multiple access codes at the same time. You need one access code per team of about 2 to 4 people.

33. How can I redeem the voucher?
The document with the voucher describes how to use it.
In short, these are the steps:
1. Make an order at our site.
2. Enter the voucher code at checkout.
3 After completing the order you will receive an email with all the information.

34. The voucher is not accepted.
The voucher code can contain both letters and numbers. When entering, pay close attention to the difference between the letter l and the number 1 and the letter O and the number 0.
If that didn’t work out, please send us a message and the voucher or voucher code and we will solve it for you.

35. For long stays is the voucher valid?
The expiry date is stated on the voucher. After redeeming the voucher via our website, the access code obtained will remain valid for at least 6 months.

Outside Escape for business

36. Is it possible to have an Outside Escape custom made?
Yes, and we love doing that for you. Please take a look at our business pages to view the examples from our portfolio as well as other information. There you see how to reach us, don’t hesitate to give us a call or send us a message.

How to reach us

37. How do I reach you?
Please take a look at our contact page.

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